FAQ
Frequently Asked Questions
Do you have a catalog / brochure?
We have English and Japanese catalogs(Some catalogs are only in Japanese)
Do you offer maintenance support for both domestic and international customers?
Yes we do. Basically, we provide support online or via phone. If necessary, our engineers can visit customers' sites.
Do you have a Factory Observation Tour?
Yes we do. Please inform us in advance as we need to arrange the tour (One month in advance is preferable).
What should I do if I require a quotation?
Please provide us with information such as your products, capacity, location, etc. so that we can prepare a quotation accordingly.
How are the shipping costs determined?
Shipping costs depend on the trade terms.
We accept your requests and are available for any consultations regarding the trade terms (FOB, CIF etc.)
How long does it take from order to delivery?
It is up to the scale and specifications.
Our machines are made-to-order, so it usually takes about 2 to 6 months.
Can individual order your products?
It is possible for individuals to order our products.
Do you have any overseas agencies?
We have agencies available in some countries.
FAQ of Mini-Star
If I purchase Mini-Star, can I make TOFU?
Mini-star is able to produce "Soy milk", Tofu is made from coagulated soy milk and it requires additional equipment and tools.
Please give me a quotation for Mini-Star and tell me about the installation.
A quotation for Mini-Star and installed items will vary depending on your requirements and production plan, whether you want to produce soymilk only or tofu.
What kind of business people are using Mini-Star?
Mini-Star has been used in : Cafés, Restaurants, Food Company Laboratories, Service Stations, Soymilk Shops, Handicapped Support for Employment Offices and Sweets Factories. Many inquiries have been received from various fields.
Do you have any training of making soymilk and Tofu for me (our company)?
when I purchase your machine from overseas.
Yes, we can help customers with commissioning (test-run) and support the production.
The cost and time for training is negitiable.
I would like to start aTOFU business, Could you give me some advice?
Upon purchasing your product.
Our sales representative will give you advice based on our experiences and knowledge.
Is it possible to make milk from other beans/nuts /grains by using Mini-Star?
Currently, we have experiences in peanuts tofu, apricot milk, and black soybean milk.
If you would like to process other materials, we need testing.
Could you perform trial test before I purchase Mini-Star?
Yes, we can perform a trial run for a fee.
The fee includes material costs, waste disposal costs in testing.